This policy is applicable to the customer and User ("User"/ “You”) who avail or intend to avail services
from CredRight Finance Private Limited (hereafter CredRight Finance or Company), a Private Limited
incorporated under the Companies Act, 2013, having its Registered Office at 8th Floor, Krishe Sapphire,
Madhapur, Hyderabad – 500081, Telangana, India and RBI Registered Financial institutions, which are
lending partners (hereafter Lending Partners) of CredRight Finance.
We at CredRight Finance, are committed to protecting the privacy and security of your personal data or
information. Your privacy is important to us and maintaining your trust is of topmost priority. This
Privacy Policy explains how we collect, use, process and disclose information about you. By using our
website/app and affiliated services, you consent to the terms of our privacy policy (“Privacy Policy”)
in addition to our Terms of Use. We encourage you to read this Privacy Policy regarding the collection,
usage, and disclosure of your data and information from time to time to keep yourself updated with the
changes & updates that we make to this Policy. We recognize the importance of sensitive personal data or
information (SDPI) and take reasonable measures to keep such data and information confidential.
Information provided by users or customers will only be used/evaluated for the purpose of servicing you
with CredRight Finance’s or its Lending Partners products or services.
This Privacy Policy describes our privacy practices for our website, www.credrightfinance.com; CredRight
Finance Mobile and web applications, and other online applications, products and services that are
linked to us and owned and operated by CredRight Finance. This policy has been published in compliance
with the Information Technology Act, 2000 read with Information Technology (Intermediaries guidelines)
Rules, 2011 and Information Technology (Reasonable Security practices and procedures and sensitive
personal data or information) Rules, 2011.
This policy seeks to cover all such data and information that we collect from our users and/or that you
provide us as mentioned below:
Any sensitive or personal data and information that the users provide to CredRight Finance by
filling in forms, taking pictures of or uploading documents in the mobile app or web for the purpose
of loan application or customer service such as name (First Name, Middle name, Last name), KYC
documents such as PAN card, Aadhaar, Voter ID etc., date of birth, e-mail address, gender, mobile
number, address of house and or shop/office/work, location of the user, bank statements, financial
statements like Income Tax Returns, Goods and Services Tax Returns etc. provided to CredRight
Finance.
Any information that users provide by directly writing to CredRight Finance or over the telephone.
Any information that users provide to CredRight Finance through its similar online channels
including but not limited to chatbot, WhatsApp, SMS, etc.
Any information that may be collected by CredRight Finance from the Credit Bureaus like CIBIL,
Experian, CRIF Highmark, Equifax etc. regarding your previous and active loans.
Any information that may be collected by CredRight Finance from the User’s browser or mobile app
including any information, which may or may not be personally identifiable and/or traffic
information and/or any information which may be collected by CredRight Finance, its
affiliates/agents/agencies, including our server from the User’s browser(“Information”).
Any information that is freely available or accessible in the public domain or furnished under the
Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as
Sensitive Personal Information for the purposes of this Policy.
Following the services availed by You from time to time, we may explicitly seek additional
information including bank details, payment information, credit/debit card details / UPI information
and any other governmental identification numbers or documents. You may choose to provide such
information if you wish to use the services provided by our App/website/customer service channels
for our products on the digital platforms.
CredRight Finance may have a presence on social networking websites including but not limited to
LinkedIn, Facebook, Twitter, Instagram, YouTube and blogs which are promotional and business
initiatives to connect to a larger group of people. The domain links contained therein may either
direct you to our website or request your participation by way of feedback, or suggestions.
We will also maintain a record of the information you provide to us.
CredRight Finance and Lending Partners may collect and use technical data and related information,
including but not limited to, technical information about your device, system and application software,
and peripherals, that is gathered periodically to facilitate the provision of software updates, product
support and other services to you (if any) related to such Mobile Applications.
When you use our Mobile Application, the Mobile Application may automatically collect and store some or
all of the following information from your mobile device (“Mobile Device Information”), in addition to
the Device Information, including without limitation:
Preferred Language, Name, Business Name, Business-related details, Pin code, Email Mobile number,
gender, residential/correspondence address, date of birth, marital status, email address,
geo-location or Other contact information;
KYC Documents, Bank Statements, Photographs;
Bank account or other payment instrument details;
Any other detail for providing services.
For accessing the above information for the purpose of customer service via your mobile device, the Mobile
app will request device permissions such as camera access, and geo- location.
We use Other Information for the purposes including but not limited to troubleshooting connection problems,
administering the Website and the Mobile application, analyzing trends in the market, gathering demographic
information, to ascertain how our visitors use our Website/Mobile application, including information
relating to the frequency of visits to our Website/Mobile application, the average length of visits, pages
viewed during a visit, ensuring compliance with the applicable law, cooperating with law enforcement
activities, etc. This information is used to improve the Website content and performance.
The Information including but not limited to that the users or customers are likely to provide/we are likely
to capture on our digital platforms are categorized below:
Type of Information
Details of the Information Provided/Captured
Location Information
Pin code, Geo tag, Property Information, Address, etc.
Personal Information
Name (Applicant, Co-applicant, Guarantor (If any) – All Parties for the application)
Email ID & Mobile number of all parties
Gender & Date of Birth of all parties
Address of Applicants & Business
Live Picture and Photographs
and Videos
Photos and videos of the loan applicants/co-applicant/guarantor, photos of property,
business location, residence, etc.
Proof of Identity
Or Address
Pan Card/Driving License/Passport/VoterID/Aadhaar Card, and/or any other RBI accepted proof
of identity/proof of Address/Signature Proof, etc.
Financial Information
Income/Turnover details, details of financial liabilities, BankName, Bank account details,
Passbooks/Account statements, etc.
Business Documents
Proof of Business, Business License details including registration documents, GST or ITR
filing details, Udyam registration details, Tax Certificates, etc.
Bureau Details
Credit Reports extracted through listed/partnered Bureaus registered under the Credit
Information Companies (Regulation) Act, 2005
Technical Information Captured
Type of Device, Browser details, Internet service provider details, Operating System
details, Geo tagging, Activities on the web, applications or URL's being used, IP address,
Information from the transactional or promotional SMS or emails.
With your consent, we may share your basic personal information to the Lending Partners which in turn
may share it with credit bureaus, for example, Transunion CIBIL, CRIF Highmark, Experian, and Equifax
which are credit information companies registered under the Credit Information Companies (Regulation)
Act, 2005 who are among our partners. You are requested to provide us & the Lending Partners with
explicit consent to procure your credit information from the various credit bureaus as mentioned above
to check if you meet the loan eligibility.
We and Lending Partners may also use your information for fetching your KYC data from one or more KYC
registries. Once you are onboarded, we and Lending Partners may update or share your KYC data with KYC
registries such as CKYC and CERSAI, and the transaction details with the credit bureaus mentioned above,
which is a regulatory requirement.
CredRight Finance may also employ third-party service providers including Co-lending partners and
individuals for the following:
To facilitate our service
To provide the service on our behalf
To perform service-related functions or
To assist us in analyzing how our service is being used
User is hereby informed that the third-party service provider/agent/agencies will have access to your
Personal Information on a “need to know” basis to assist CredRight Finance and its Lending Partners in
rendering services and are restricted from using the same for any other reason. The third-party service
provider is obligated not to disclose or use the information for any other purpose. CredRight Finance and
Lending Partner follows Reserve Bank of India’s directions on managing risks and code of conduct in
outsourcing of financial services by NBFCs, wherever a third-party partner is involved.
Any information provided by you will be used for creating and updating your account and processing your
transaction(s) or for any other purposes for which you have granted access to such information to us,
based on your interaction with Mobile App/web applications, chatbot, WhatsApp, SMS and CredRight
Finance’s official Website as well as our Offline Loan Application and Support Processes.
We may use, store and process the information provided by you to:
Improve the services offered through the Mobile App / web application and other digital platforms
Create and maintain a trusted and safe environment on our website/applications owned by us
Provide, personalize, measure and improve the performance of the products and services offered under
our mobile, web applications and other digital platforms.
The information collected through different channels, allows us to collect statistics about our website/app
usage and effectiveness, personalize your experience whilst you are on our website/app, as well as customize
our interactions with you and enhance the scope of our Services.
Any Information provided by you will be used for the creation of a unique customer ID with CredRight
Finance, for availing any further services with us. We may use the information collected to perform internal
operations necessary to provide our services, including troubleshooting software bugs and operational
problems, conducting data analysis, testing and research and monitoring and analyzing usage and activity
trends. We process this personal information for these purposes given our legitimate interest in improving
the services.
In order to expand the scope of our services or due to regulatory requirements, we may from time to time,
seek additional information from you. Any such collection of additional information and documents shall be
subject to an explicit & purpose-specific consent wherever applicable.
We may also contact you, via email/phone for any customer surveys for market research purposes, or marketing
communications that we feel might interest you, or send any communication including any content of
advertisements or other notifications.
We use the information we collect (including recordings of customer support calls) to assist you when you
contact our customer care services to investigate and resolve your queries and monitor and improve our
customer support responses. Certain online transactions may involve us calling you. This may also involve
online chats. Please be aware that it is our general practice to monitor and, in some cases, record such
interactions for staff training or quality assurance purposes or to retain evidence of a particular
transaction or interaction.
We intend to protect your personal information and maintain its accuracy as confirmed by you. We implement
reasonable physical, administrative, and technical safeguards to help us protect your personal information
from unauthorized access, use, and disclosure.
We blend security at multiple steps within our products with state-of-the-art technology to ensure our
systems maintain strong security measures. We do not ask for any personal and sensitive information like
credit card details, Net banking Passwords, CVV of cards, banking transaction OTP’s etc.
CredRight Finance, Website and apps ensures encryption of collected data in transit and stores it in a
secure way. We may share some of this data in compliance with our legal obligations (such as anti-money
laundering regulations). Our data retention policies are governed by regulatory bodies.
CredRight Finance intends to protect your personal information and maintain its accuracy as confirmed by
you. CredRight Finance continuously strives to implement reasonable physical, administrative, and
technical safeguards to protect your personal information from unauthorized access, use, and disclosure.
But, remember that no method of transmission, whether in physical form or over the internet, or method
of electronic storage is 100% secure and may be subjected to unintentional risks, due to reasons beyond
our control.
CredRight Finance reserves the right to disclose information shared by you without your consent (express
or implied) and without any liabilities to you when required or permitted by law and we have a
good-faith belief that (i) such action is necessary to comply with an appropriate law enforcement
investigation, current judicial proceeding, a court order or legal process served on us or (ii) to
conform to the legal requirements, compliance/reporting to administrative and judicial authorities, as
may be required (iii) protect and defend the rights or property of the website owners of CredRight
Finance, or the users of CredRight Finance, (iv) person(s) or company (ies) who provide certain support
services to us, or (v) person(s) or company (ies) who share certain responsibilities/obligations of
CredRight Finance and (vi) to third parties/ service partners for providing you services offered by such
third parties and service partners. Further, we reserve the right to disclose information shared by you
without your consent with entities engaged in providing the credit scores or credit information related
services like CIBIL, Highmark, Experian, Equifax etc.
Our website may contain links to other sites. If you click on a third-party link, you will be directed
to that site. Note that such external sites are not operated by us. Therefore, CredRight Finance
strongly advises you to review the Privacy Terms of such external websites. CredRight Finance has no
control over and assumes no responsibility for the content, privacy policies, or practices of any
third-party sites or services. Under no circumstances shall we be deemed to control or guarantee the
accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics,
videos, cookies, messages or other materials available on such platforms.
User acknowledges the following:
CredRight Finance and/or its employees/personnel/assigns will not contact the User directly for
disclosure
of any sensitive and personal data or information unless required for the purpose of providing users
with
products or services they have expressed interest in. Hence, User is solely responsible to exercise
proper
due diligence to verify the identity of the individual(s) contacting you before disclosing any
personal and
sensitive personal data/information by reaching out to CredRight Finance’s nearby branch office or
official
customer care number published on its website www.CredRightFinance.com before deciding to make any
disclosure.
User shall not hold CredRight Finance liable/responsible for any breach of privacy owing to your
negligence and hereby waive off from making any claims/demands/compensation against CredRight
Finance.
User shall only use the official website/links and mobile app of CredRight Finance for availing
products/services by inputting the domain information on the address bar.
User is completely aware about the potential risk of data/privacy breach and User hereby confirms
that
User shall be solely liable for any unauthorized disclosure/breach of personal/sensitive personal
information, etc. and any direct/indirect losses suffered by User due to User’s conduct. Hence, User
shall
exercise utmost caution to ensure that User’s personal data/sensitive personal data (including but
not
limited to any passwords, financial information, account details, etc.) are not shared/stored/made
accessible through:
any physical means with or without User’s knowledge (disclosure to any
person/third-party; etc.)
any electronic means, by exercising the following precautions/safety measures:
User shall always check if “https” appears in any website’s address bar before making any
online
transaction, to ensure that the webpage is encrypted;
User shall avoid using third party extensions, plug-ins or add-ons on the/your web browser,
as it
may result in the risk of tracking or stealing of my personal details;
User shall always type the information and not use the auto-fill option on web browser to
prevent
the risk of storage of my personal/sensitive personal information;
User shall not access darknet, unauthorized/suspicious websites, suspicious online
platforms,
downloading applications from unreliable sources.
User shall ensure to disable cookies before accessing any domain/website,to ensure that
User’s
personal information is not tracked by any third party, unless otherwise consciously
permitted
by user by accepting the same, for which, User alone will be responsible for the
consequences
thereof;
User shall not respond to any generic emails from an unknown/unidentified source;
User shall check the Privacy Policy of the website/application to know thetype of
information
that may be collected from User and the manner in which it may be processed by the
website/application before accepting/proceeding/transaction on any website/application;
User shall always verify and install authentic web/mobile applications from reliable source
on
User’s computer/laptop/tab/iPad/smart phone or any other electronic device;
User shall NOT access any unidentified weblinks
We suggest you agree that you shall not engage in any activity of data scraping or data crawling on the
Platform and usage of web crawling or web scrapping software for accessing the Platform would be considered
to be an unauthorised access.
Users have the right to ask CredRight Finance for
Obtain information about processing of their data
Seek correction and erasure of Personal Data for which they can write to contactus@credright.com,
use the mobile app to ask for correction or erasure of data or call our contact center at
7386478785. However, if the User has availed a loan from CredRight Finance or its Lending Partners,
CredRight Finance cannot delete the data pertaining to loan details and user KYC till the loan has
matured or data which has to be kept for a certain period as per the law or regulator
Nominate another person to exercise rights in the event of death or incapacity
Withdraw their consent at any time during or after the processing of personal data
CredRight Finance may update our Privacy Terms from time to time. Thus, you are advised to review this
page periodically for any changes. CredRight Finance will notify you of any changes by posting the new
Privacy Terms on this page. These changes are effective immediately after they are posted on this page.
We shall not be liable for any failure or negligence on Your part to review the updated Privacy Policy
before accessing or availing the Platform for availing the services. Your continued use of the Services
following the posting of changes to this Privacy Policy will constitute Your consent and acceptance of
those changes.
If you have questions, concerns, or suggestions regarding our Privacy Policy, you may get in touch with
us through various contact options displayed on www.CredRightFinance.com.
In order to effectively address customer grievances, CredRight Finance has introduced multiple channels
of communication. A customer can raise a complaint or express their dissatisfaction on the company
service through the below channels:
Walk into our Branch and speak to the Branch Manager
Call us on 7386478785 and speak to our customer care agent
By accessing our mobile application, Website and other related web pages, User expressly consent to
CredRight Finance to collect, maintain, process the information provided, and also disclose the
information in accordance with this privacy policy.
